INTRODUCTION
You agree
to use EasyServiceUAE.com Website only for purposes that are permitted by these
Terms & Conditions and any applicable law, regulation, or generally
accepted practices or guidelines in the relevant jurisdictions.
You agree
that you will not access or attempt to access the Website other than through
the interface that is provided by EasyServiceUAE.com unless you have
specifically been permitted to do so in a separate written agreement signed by
an authorized representative of EasyServiceUAE.com.
You
specifically agree not to access or attempt to access the Website, or any
portion thereof, through any automated means, including but not limited to the
use of scripts or web crawlers. You agree that you will not duplicate,
reproduce, copy, sell, trade, or resell the Website for any purpose.
You agree
that you are solely responsible for any breach of your obligations under these
Terms & Conditions and for the consequences (including any loss or damage
which EasyServiceUAE.com may suffer) of any such breach.
INTELLECTUAL
PROPERTY
All content
included on the Site, such as text, graphics, logos, images, audio clips,
video, data, music, software, and other material (collectively
"Content") is owned or licensed property of EasyServiceUAE.com or its
suppliers or licensors and is protected by copyright, trademark, patent, or
other proprietary rights. The collection, arrangement, and assembly of all
content on the Site is the exclusive property of EasyServiceUAE.com. EasyServiceUAE.com
and its suppliers and licensors expressly reserve all intellectual property
rights in all content.
PRICES
Base
Currency:
All fees
and prices are in UAE Dirhams (AED)
Changing of
Prices:
EasyServiceUAE.com
prices are subject to modification at any time. Prices may also vary due to a
launching price, a promotional offer, or sales. Prices of items that are not in
stock or that are available for a pre-order are valid during its promotional
period after the order was placed. Should the price of those items change
concerning the pre-order price, the Customer will be informed and will have the
possibility to cancel the order. We reserve the right to update prices
displayed on the Website from time to time and once updated, they cannot be
claimed against an order that has already been confirmed or delivered.
TYPOGRAPHICAL
ERRORS
EasyServiceUAE.com
strives for accuracy in all item descriptions, photographs, compatibility
references, detailed specifications, pricing, links, and any other
product-related information contained herein or referenced on our Website. Due
to human error and other determinates, we cannot guarantee that all item
descriptions, photographs, compatibility references, detailed specifications,
pricing, links, and any other product-related information listed is entirely
accurate, complete, or current, nor can we assume responsibility for these
errors. In the event a product listed on our Website is labeled with an
incorrect price due to some typographical, informational, technical, or other
error, Easy Service UAE shall at its sole discretion have the right to refuse
and/or cancel any order for said product and immediately amend, correct and/or
remove the inaccurate information. Additionally, all hyperlinks to other
websites from EasyServiceUAE.com are provided as resources to customers looking
for additional information and/or professional opinion. EasyServiceUAE.com does
not assume responsibility for the claims and/ or representations made on these
or any other websites.
PLACING AN
ORDER
Placing an
order can be done from the website “EasyServiceUAE.com”. Should you place an
order from the website, you have to be sure that personal data is correct and
updated. EasyServiceUAE.com suggests the Customer to proofread his/her form
several times before validating an order. EasyServiceUAE.com is neither
responsible for sending e-mails to the wrong e-mail address nor for sending
parcels to the wrong delivery address if the form is incorrectly filled out.
PROCESSING
TIME
You can
expect your order to be processed within approximately 24-48 hours, provided
the items are in stock and there are no problems with payment verification. EasyServiceUAE.com
does not guarantee same-day shipping. Orders are not processed on weekends and
holidays.
ORDER
ACCEPTANCE POLICY
Your
receipt of an electronic or another form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. EasyServiceUAE.com reserves the right at any time after receipt of
your order to accept or decline your order for any reason. EasyServiceUAE.com
reserves the right at any time after receipt of your order, without prior
notice to you, to supply less than the quantity you ordered of any item. We may
require additional verification or information before accepting any order.
ORDER ACKNOWLEDGEMENT
EasyServiceUAE.com
will keep you informed of your order status via e-mail. All tracking
information will be emailed to your Email ID once your order has been processed
or changed status. You may also acquire your order status and other live
updates by logging in to your account on our Website.
CHANGE ORDERS
You may
request a change to your order provided the order has not already been charged
to your account. Please call us during EasyServiceUAE.com 's hours of operation
to request a change to your order. Please have your sales order (SO) or
customer number ready for better assistance. We strongly discourage sending
change order requests via email because it is unlikely we will receive the
message in time to make an adjustment due to the sheer volume of emails we
receive each day.
CANCEL
ORDERS
You may
request that an order be cancelled provided the order has not already been
processed and shipped. Simply call us during EasyServiceUAE.com's hours of
operation to request an order cancellation. We strongly discourage sending
order cancellation requests via email because it is unlikely we will receive
the message in time to void the order due to the sheer volume of emails we
receive each day.
DELIVERY/SHIPMENT
POLICY
Multiple
shipments/delivery may result in multiple postings to the cardholder's monthly
statement.
EasyServiceUAE.com
currently offers COD (“Cash on Delivery”) payments and Paypal. However, Cash On
Delivery option is only applicable within the United Arab Emirates. In order to
protect the website visitors to the best of our knowledge, we implement several
security policies and certificates. These layers of protection could be
bypassed if the user's computer is/was infected with a virus or malicious
software. EasyServiceUAE.com or its associated partners and employees cannot be
held responsible in such a scenario or circumstance.
EasyServiceUAE.com
reserves the right to refuse a delivery or honor an order from a Customer who
has not paid part or the totality of a previous order or with whom a litigious
dispute is in progress. EasyServiceUAE.com also reserves the right to take any
necessary steps including legal action in case of outstanding or non-payment of
fees by you.
The order
form filled out online by the Customer cannot be considered as an invoice.
Regardless of the purchase or payment methods, the Customer receives an invoice
inside his/her parcel when it is delivered. A digital/hard copy of each invoice
is registered in EasyServiceUAE.com’s database.
EasyServiceUAE.com
will take all reasonable precautions to ensure the security of any payment
details included in your order nevertheless, barring direct negligence on our
part, we cannot be held liable for any losses incurred as a result of
unauthorized access to the information you may provide. If you have any queries
or issues regarding security at EasyServiceUAE.com please contact [email protected]
If any dispute, claim, controversy, or difference
(including in relation to any tortious or statutory claim)
("Dispute") arises out of or in connection with or in relation to
this User Agreement, including (without limitation) any question regarding the
formation, existence, scope, performance, interpretation, validity or
termination of this User Agreement or this clause, or any question regarding
the legal relationships established by this User Agreement or the consequences
of its nullity, then the parties shall first attempt amicably to settle the
dispute through good-faith negotiations over a period of thirty (30) calendar
days commencing on the date that a party first sends to the other party a
written notice of the Dispute.
In the event that a Dispute has not been settled
amicably by the relevant parties by the end of such thirty (30) calendar day
period, the parties hereby agree that the Dispute shall be referred to and
finally resolved by binding arbitration as set out below, under the Arbitration
Rules of the Dubai International Financial Centre - London Court of
International Arbitration ("LCIA"), which rules ("Rules")
are deemed to be incorporated by reference into this clause. The number of
arbitrators shall be one. The parties to the arbitration shall seek to agree on
a sole arbitrator to be nominated to the LCIA court for appointment. If the
parties to the arbitration fail to nominate a sole arbitrator within 30 days
from the date of the service of the request upon the respondent (or such
greater or lesser period as may be fixed by the LCIA Court), the sole
arbitrator shall be appointed by the LCIA Court. The seat or legal place of the
arbitration shall be Dubai International Financial Centre in Dubai, UAE.
The arbitration proceedings shall be conducted in the
English language and the award shall be in English. The foregoing provisions of
this clause are without prejudice to the right of EasyServiceUAE.com to seek
interim relief at any time from any court of competent jurisdiction (whether or
not an arbitrator has been appointed) and EasyServiceUAE.com shall not be
deemed to have breached this arbitration agreement or infringed the powers of
the arbitrator for having done so.
In all
circumstances, EasyServiceUAE.com's maximum liability is limited to the
purchase price of the products sold. EasyServiceUAE.com shall not, under any
circumstances, be liable upon a claim or action in contract, tort, indemnity or
contribution, or other claims relating to the products it sells which exceed
this liability limit. EasyServiceUAE.com shall not be liable for third party
claims for damages against the customer, or for malfunction, delays,
interruption of service, loss of business, loss or damage to exemplary damages,
whether or not EasyServiceUAE.com has been made aware of the possibility of
such claims or damages.
This User
Agreement is governed by and construed in accordance with, UAE law. This clause
will survive any expiry or cancellation of this User Agreement for any reason.
In case of any disputes, the law applicable would be based on the UAE Governing
Law. EasyServiceUAE.com will NOT deal or provide any services or products to
any of OFAC sanctions countries in compliance with the law of UAE.
United Arab
of Emirates is your company’s country of domicile.
We accept
payments online using Visa and MasterCard credit/debit cards in the (AED). If
"Credit Card Online" is selected as the payment method then the
details on the Customers ID (Card holder's ID) should exactly match that of the
credit card used to make the purchase.
PRE-ORDER
Pre-order
is a service that lets you order a product before the official launch date.
Delivery: We aim to deliver pre-ordered products on the official
launch date, provided that we have received and processed your payment. This is
not always possible due to availability at our warehouse. Delivery charges may
apply to all pre-orders unless otherwise stated. Standard Delivery timelines
will apply from the moment the pre-ordered product is available. We reserve the
right to cancel any order for reasons that we may or may not disclose. The
delivery date for the pre-ordered items may change without any prior notice or
confirmation.
Payment: Payment
must be made in advance to confirm your pre-order. If for any reason you would
like to cancel your order before shipment you must do so at least 3 days before
we dispatch your order.
CANCELLATION
POLICY
The buyer
is qualified for the Cancellation process only if the order is not dispatched
by the delivery team
Credit
card/Debit are refunded back within 14 - 21 business days.
REFUND
PROCESS
Refunds
will only be processed after receiving the returned item & the process has
been approved. After approval we will refund the value of undamaged items, your
refund will be processed, below the following methods.
Cash
on delivery will be refunded within 4 - 5 business days.
Credit
card/Debit are refunded back within 14 - 21 business days.